We're committed to
resolving any concerns.
Our aim is to provide our customers with an excellent level of service. However, we recognise that, occasionally, we may fail to meet our customers' expectations.
If for any reason you are not satisfied with the service you have received from us please let us know by emailing complaints@movopartnership.co.uk, or calling 020 8138 5070, or by writing to:
Complaints Manager
Movo Partnership Ltd
Movo House, 33 Green Lane
Chislehurst, BR7 6AG
Your feedback is important to us, and we will look to resolve the issue as quickly as we can and will provide a final response no later than 8 weeks after you contact us.
If you are unhappy with how we propose to resolve your complaint, or if we have been unable to provide a final response within 8 weeks, you may be eligible to refer your complaint to the Financial Ombudsman Service (FOS) for an independent assessment and opinion.
Financial Ombudsman Service
Consumer Helpline: 0800 023 4567 (free from a fixed line)
Mobile: 0300 123 9123 (free for mobile-phone users paying monthly charge for calls to numbers starting 01 or 02)
Address:
Financial Ombudsman Service
Exchange Tower, Harbour Exchange Square
London, E14 9SR
Website: www.financial-ombudsman.org.uk
A full copy of our complaint's procedure is available on request.